Questions & Answers

Visit us at The Dubai Mall, Lower Ground Floor, Shop 109, Downtown Dubai, United Arab Emirates. The nearest parking listed by Dubai Mall is P1, Grand Parking. We are open daily from 10 am to midnight. Contact us on +971 56 434 7914.

Our Maison traces its heritage to Paris in 1912. Its story continues in Dubai, with a local atelier and a boutique at The Dubai Mall.

We currently deliver within the United Arab Emirates. Online international delivery is not offered under our current shipping policy.

Orders placed before 1 pm UAE time are delivered the same day in Dubai, Sharjah, Ajman and Umm Al Quwain; later orders are delivered the next day. Abu Dhabi, Al Ain, Ras Al Khaimah and Fujairah orders are delivered the next day. Corporate requests, including personalised gifts, have a 3–5 working day turnaround; the retail same-day service does not replace this corporate timing.

Delivery is complimentary across the United Arab Emirates for all orders, with no minimum order value, under our current shipping policy.

Yes. Explore our Sugar Free collection and select a product and an explicitly named SugarFree option where available. Some boxes also offer other assortments, so check your chosen variant before ordering.

For ingredients and allergen information, refer to the label for your chosen assortment and contact our team before ordering if you have an allergy. A flavour description is not a complete ingredient or allergen declaration.

Please contact our team for halal information and supporting documentation for the specific chocolates or assortment you wish to order.

Follow the storage instructions on your box and keep it away from direct sunlight and sources of heat. Contact our team for the guidance appropriate to your chocolate, macaron or date assortment.

Use the date and storage instructions printed on your specific box. Shelf life varies by recipe and assortment; contact our team before planning a gift for a later date.

Yes. Our sales team creates corporate gifts with no minimum order, including logo chocolates. From a single box to thousands. Every request takes 3–5 working days, personalisation included. Tailored pricing for any quantity — request a quote.

Yes. Choose a message card, ribbon, logo sleeve, logo chocolate or bespoke box. There is no minimum order, and all corporate requests take 3–5 working days, including personalisation. Contact our sales team on WhatsApp +971 56 434 7914.

Browse our praline library to discover the flavour families. The available selection depends on your chosen product and assortment; contact us for help with a particular preference.

Our current policy allows cancellation within two hours of placing an order. Contact us promptly with your order reference; any refund is returned through the original payment method under the policy terms.

Please notify our team immediately at info@forreygalland.com. Keep the original packaging and follow the returns policy. Food products cannot normally be returned unless the wrong product was delivered or it was damaged during delivery.