- Terms & Condition
- Other Policies
http://forreyandgalland.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the http://forreyandgalland.com website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the http://forreyandgalland.com website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to http://forreyandgalland.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.
1. USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.
2. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
COOKIES. Cookies are small bits of data cached in a user’s browser. http://forreyandgalland.com utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.
http://forreyandgalland.com may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide http://forreyandgalland.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission.
http://forreyandgalland.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. http://forreyandgalland.com may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if http://forreyandgalland.com files for bankruptcy, or there is a transfer of the assets or ownership of http://forreyandgalland.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
3. http://forreyandgalland.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, http://forreyandgalland.com cannot guarantee the security of any information that is disclosed online.
4. OTHER WEBSITES. http://forreyandgalland.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
MINORS. http://forreyandgalland.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the http://forreyandgalland.com website or services, and http://forreyandgalland.com requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, http://forreyandgalland.com does not knowingly distribute personal information regarding minors under the age of 18.
SITE OPERATION: United Arab Emirates is our Country of Domicile. IKA Trading LLC controls this Site from the U.A.E. IKA Trading LLC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. IKA Trading LLC will not trade with or provide any services to OFAC and sanctioned countries or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific
REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to IKA Trading LLC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by IKA Trading LLC to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by IKA Trading LLC to do so. The content and software on this Site is the property of IKA Trading LLC. The cardholder must retain a copy of transaction records and Merchant policies and rules.
YOUR ACCOUNT. If you use IKA Trading LLC Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain IKA Trading LLC’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. IKA Trading LLC will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. IKA Trading LLC has no control over these sites or the content within them. IKA Trading LLC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. IKA Trading LLC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against IKA Trading LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@forreyand galland.com.
COPYRIGHT POLICY. IKA Trading LLC may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that IKA Trading LLC will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At IKA Trading LLC’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to IKA Trading LLC or perfect these rights, titles or interests in IKA Trading LLC’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. COMPANY MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. COMPANY ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF COMPANY WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU. By providing materials to IKA Trading LLC, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted IKA Trading LLC an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. IKA Trading LLC may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against IKA Trading LLC for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to IKA Trading LLC. Any communication or materials you send to IKA Trading LLC will be treated as non- confidential and non-proprietary and may be disseminated or used by IKA Trading LLC for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. IKA Trading LLC is not responsible for the acts or omissions of any advertiser or sponsor.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
1. PAYMENT CONFIRMATION
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
2. DELIVERY/SHIPPING POLICY
Process of shipping:
All our orders are processed within one working day. Shipping will be done by our own delivery process. Please note there no delivery on Friday.
Places we ship:
We currently deliver our products to UAE only.
Duration for the shipment:
A- For Standard Boxes and Accessories
For Dubai, Sharjah ,Ajman ,Ras Al khaymah and Um Ul Quwain , Abu Dhabi
– Orders placed before 5.00 pm (UTC +4) will be delivered the next business day.
– Orders placed after 5.00pm ( UTC+4) will be delivered maximum in 2 business days
For Alain, Fujairah:
– Orders will be delivered maximum in 2 business day.
B- For Trays and special arrangements :
Order will be delivered maximum in 2 business day
Dubai, Sharjah and Ajman – Free delivery for order above AED 150
Abu Dhabi,Ras Al Khaimah and Um Al Quwain – AED 50 and Free for order above AED 800
Al Ain & Fujairah – AED 100 and Free for order above AED800
3. CANCELLATION POLICY
Customer can cancel their orderwithin 2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for a minimum of30days for the refund transfer to be completed.
4. RETURN AND REFUND POLICY
A- For Food items :
Unfortunately for food-related products, we are unable to accept any returns unless:
– The wrong products was delivered
– The products has been damaged during the delivery
B- For Non-Food items :
For non-food related products, we accept returns within 4 days of receipt, only:
– If their delivery packaging has not been opened
– The products are damaged or wrong
Please notify us immediately at info @forreygalland.com and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Refunds will be done only through the Original Mode of Payment with a minimum of 30 days for the transfer to be completed.