• Privacy Policy
  • Terms & Condition
  • Order and shipping
  • Returns and exchange

  http://forreyandgalland.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the http://forreyandgalland.com website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the http://forreyandgalland.com website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to http://forreyandgalland.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. 1.   USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered. 2.   All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties COOKIES. Cookies are small bits of data cached in a user’s browser. http://forreyandgalland.com utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered. http://forreyandgalland.com may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide http://forreyandgalland.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission. http://forreyandgalland.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. http://forreyandgalland.com may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if http://forreyandgalland.com files for bankruptcy, or there is a transfer of the assets or ownership of http://forreyandgalland.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions. 3.   http://forreyandgalland.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, http://forreyandgalland.com cannot guarantee the security of any information that is disclosed online. 4.    OTHER WEBSITES. http://forreyandgalland.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect. MINORS. http://forreyandgalland.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the http://forreyandgalland.com website or services, and http://forreyandgalland.com requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, http://forreyandgalland.com does not knowingly distribute personal information regarding minors under the age of 18. CORRECTIONS AND UPDATES. If you wish to modify or update any information http://forreyandgalland.com has received, please contact info@forreygalland.com. 5.   MODIFICATIONS OF THE PRIVACY POLICY. http://forreyandgalland.com. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

“IKA TRADING LLC” maintains the https://forreyandgalland.com/ Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the forreyandgalland.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Forrey & Galland reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Forrey & Galland may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you. LIMITED LICENSE You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Forrey & Galland may change, suspend, or discontinue any aspect of the Site at any time. Forrey & Gallandmay also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part. 1. SITE OPERATION United Arab Emirates is our Country of domicile and stipulate that governing law is the local law. Forrey & Galland controls this Site from the U.A.E. Forrey & Galland makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E. 2. APPLICABLE LAW The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E. 3. MULTI-CURRENCY PRICED TRANSACTION The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. 4. PURCHASES. COMPANY Visa or MasterCard debit and credit cards in AED AND SAR will be accepted for payment. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Forrey & Galland. All refunds will be made onto the original mode of payment. 5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES Forrey & Galland will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific 6. REPRESENTATIONS BY YOU By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Forrey & Galland through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. 7. PERMITTED USE You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Forrey & Galland to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Forrey & Galland Sweets Trading LLC to do so. The content and software on this Site is the property of Forrey & Galland Sweets Trading LLC. Cardholder must retain a copy of transaction records and Merchant policies and rules. 8. YOUR ACCOUNT If you use https://forreyandgalland.com/ website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. NO COMMERCIAL USE This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Forrey & Galland’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Forrey & Galland Sweets will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. LINKS AND SEARCH RESULTS The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Forrey & Galland has no control over these sites or the content within them. Forrey & Galland does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Forrey & Galland does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Forrey & Galland for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@forreyand galland.com. COPYRIGHT POLICY Forrey & Galland may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties. INTELLECTUAL PROPERTY Although Forrey & Galland is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Forrey & Galland’s system. The On-line Materials are Forrey & Galland’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Forrey & Galland, except as expressly and specifically permitted under these Terms of Use. The On-line Materials are and will remain the exclusive property Forrey & Galland. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Forrey & Galland. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On-line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Forrey & Galland. You acknowledge and agree that Forrey & Galland will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Forrey & Galland’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Forrey & Galland or perfect these rights, titles or interests in Forrey & Galland’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. COMPANY MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. COMPANY ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF COMPANY WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW. VIOLATION OF TERMS OF USE You understand and agree that in Forrey & Galland’s sole discretion, and without prior notice, Forrey & Galland may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, Forrey & Galland believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Forrey & Galland, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Forrey & Galland for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Forrey & Galland may release user information about you if required by law or subpoena. INDEMNITY You agree to indemnify and hold Forrey & Galland, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use. LICENCE GRANTED TO YOU By providing materials to Forrey & Galland, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Forrey & Galland an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Forrey & Galland may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Forrey & Galland for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Forrey & Galland. Any communication or materials you send to Forrey & Galland will be treated as non- confidential and non-proprietary and may be disseminated or used by Forrey & Galland for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services. ADVERTISING The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Forrey & Galland is not responsible for the acts or omissions of any advertiser or sponsor. SEVERABILITY If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect. Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

1. PAYMENT CONFIRMATION

For UAE and SAR :

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

2. DELIVERY/SHIPPING POLICY

Process of shipping:
All our orders are processed within one working day. Shipping will be done by FEDEX delivering process.

Places we ship:
We currently deliver our products to UAE and SAR.

Duration for the shipment:
1. For Dubai :
– Orders placed before 1.00 pm (UTC +4) will be delivered the same day before 7.00 pm.
– Orders placed after 1.00pm ( UTC+4) will be delivered the next day before 1.00pm.

2. For Ras Al khaymah, Um Ul Quwain , Abu Dhabi, Alain, Fujairah:
– Orders will be delivered 24h hours after the order is placed.

3. For Sharjah :
– Orders will be delivered 24h hours after the order is placed.

4. For Saudi Arabia :

Inside Riyadh :
– Orders placed before 3.00 pm (UTC +4) will be delivered the same day.
– Orders placed after 3.00pm ( UTC+4) will be delivered the next day.

Outside Riyadh :
– Orders will be delivered in the next 2 or 3 days after the order is placed.

B- For Trays and special arrangements:
Order will be delivered maximum in 3 business day.

Delivery charges:
Dubai – AED 25 and Free delivery for order above AED 300
Ras Al khaymah, Um Ul Quwain , Abu Dhabi, Alain and Fujairah – AED 45 and Free for order above AED 800
Sharjah – AED 25 and Free delivery for order above AED 500

Saudi Arabia :

Riyadh – SAR 50 and Free delivery for order above SAR 650.
Outside of Riyadh – SAR 300.

3. CANCELLATION POLICY

For UAE :

  1. Same day delivery : the customer can cancel their order within 1 hour after the order is placed.
  2. Next day delivery : the customer can cancel their order within 4 hour after the order is placed.
  3. Custom day delivery : the customer can cancel their order 24 hour before the delivery date.
  4. For special delivery (like baby composition) : the customer can cancel their order within 4 hour after the order is placed.

For SAR :

  1. Same day delivery : the customer can cancel their order within 1 hour after the order is placed.
  2. Next day delivery : the customer can cancel their order within 1 hour after the order is placed.
  3. Custom day delivery : the customer can cancel their order 24 hour before the delivery date.
  4. For special delivery (like baby composition) : the customer can cancel their order within 4 hour after the order is placed.

4. RETURN AND REFUND POLICY

For UAE and SAR :

We will accept returns within 4 days of receipt if:
– The wrong products was delivered
– The products has been damaged during the delivery

We will not accept any returns if:
– The delivery packaging has been opened
– The product has been used

Please notify us immediately at info@forreygalland.com and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.

If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refunds will be done only through the Original Mode of Payment with a minimum of 30 days for the transfer to be completed.

1. Use of the Website

Welcome to https://forreyandgalland.com/ (the “website”). By accessing this website you agree to these terms and conditions (the “Terms”). If you do not agree to them you may not use this website and should leave it immediately.
https://forreyandgalland.com/ is an online service of Forrey & Galland (“Forrey & Galland”/”We”/”our”/”us”) provided solely for your personal use for the sale of chocolates, macarons, dates and other edible food or items.
We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.

To be eligible to purchase Items on this Website you must:
a. be the holder of a valid debit/credit card
b. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects
If your personal information changes then please notify us immediately by contacting Customer Services on the following email info@forreygalland.com

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
By using this site you agree to comply with, and be bound by, these Terms.
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

2. Making a purchase

When you order an item from https://forreyandgalland.com/ you are offering to buy it for the price stated, subject to these Terms.

• You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the [Confirm Order] button at the end of the on-line order process.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from Forrey & Galland.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out in section 3b below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
If you require any information regarding your order(s) please contact Customer Services by email: info@forreygalland.com we aim to get back to you within 24 hours.

• We may not accept your order if (i)
an item you have ordered is out of stock,
we are unable to obtain authorisation for your payment in AED or SAR.
If we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in section 3b below.

We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can’t supply any Item we will release the funds being held in your account for the purchase.

3. Price and Delivery
3a Orders

Currency: Your card will be charged in United Arab Emirates Dirhams or Saudi Arabian Riyal.
Prices are displayed to you when you enter the site in the currency (United Arab Emirates Dirhams) we used for the country indicated by your computer’s IP address.
• All prices are VAT excluded.
• Prices for shipment to the UAE will be shown in United Arab Emirates Dirhams.
• Prices for shipment to SAR will be shown in Saudi Arabian Riyal.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.

Duration for the shipment:
1. For Dubai :
– Orders placed before 1.00 pm (UTC +4) will be delivered the same day before 7.00 pm.
– Orders placed after 1.00pm ( UTC+4) will be delivered the next day before 1.00pm.

2. For Ras Al khaymah, Um Ul Quwain , Abu Dhabi, Alain, Fujairah:
– Orders will be delivered 24h hours after the order is placed.

3. For Sharjah :
– Orders will be delivered 24h hours after the order is placed.

4. For Saudi Arabia :

Inside Riyadh :
– Orders placed before 3.00 pm (UTC +4) will be delivered the same day.
– Orders placed after 3.00pm ( UTC+4) will be delivered the next day.

Outside Riyadh :
– Orders will be delivered in the next 2 or 3 days after the order is placed.

B- For Trays and special arrangements:
Order will be delivered maximum in 3 business day.

Delivery charges:
Dubai – AED 25 and Free delivery for order above AED 300
Ras Al khaymah, Um Ul Quwain , Abu Dhabi, Alain and Fujairah – AED 45 and Free for order above AED 800
Sharjah – AED 25 and Free delivery for order above AED 500

Saudi Arabia :

Riyadh – SAR 50 and Free delivery for order above SAR 650.
Outside of Riyadh – SAR 300.

All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at info@forreygalland.com and we will track your shipment for you.

Please order from https://forreyandgalland.com/ with enough lead-time to prevent any loss or disappointment resulting from the delivery time as https://forreyandgalland.com/ cannot be responsible for this.
• If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.
• If the packaging is damage during the delivery process, please notify it on the waybill otherwise the delivery will be accepted as conform and no claim will be accepted
• If both the packaging and the products are damaged during the delivery (unless the client has miss handled it) the client may claim a new delivery or a refund.
• All new orders are deemed separate and each is treated individually.

As Forrey & Galland online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address,
Plaese visit our Delivery Section for full details regarding deliveries.

3b Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

• Please click on the button “return” to fill the fields and register your request or contact within a day our customer care at: info@forreygalland.com all the indication for the return will be emailed to you within 48 hours.
• Please read carefully our return policy to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us within 7 days in their original packaging provided and in perfect condition.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
All accessories, burner, funnel, stopper and top have to be returned.

If your item is faulty (i.e. received damaged, porous bottle, metallic neck not set properly or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our customer care team: info@forreygalland.com

Returning Goods

You will also have received a delivery note with your package. This needs to be completed and enclosed with the items you wish to return.
On this form you will need to indicate which item(s) are being returned by ticking the boxes alongside the product details. You will need to complete the Returns Number section with the number you have been issued and sign appropriately.
All successfully returned items will be only credited to the account used originally to purchase the items.
With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.

If you want more information about our return process please contact our customer care team: info@forreygalland.com

Credit Cards

https://forreyandgalland.com/ allows orders to be processed online, using a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

5. Passing of property and risk

• Passing of property and risk
We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you.
Risk in the Items will pass to you on delivery to you.

6. Refunds

https://forreyandgalland.com/ wants to ensure your complete satisfaction with the Items.

Refunds will be done only through the Original Mode of Payment with a minimum of 30 days for the transfer to be completed.

7. Contacting Us

If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please email us at info@forreygalland.com, we aim to reply to you within 48 hours.
If you would like to contact a Customer Support Representative about a general enquiry please e-mail info@forreygalland.com

• Copyright and Trade Marks
All content available on the Website, including, but not limited to, text, graphics, logos, images, audio video, data compilations, and software, and the compilation thereof (the “Content”) is the property of Forrey & Galland,
Representations and Warranties: Limitations of liability
We warrant that all our products are of satisfactory quality, of none porosity of the bottle. If an anomaly happens on any these 2 points, Forrey & Galland will repair or replace for free the default product

• Save for the warranty above, we make no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any
a. interruption of business;
b. access delays or access interruptions to the Website;
c. data non-delivery, miss-delivery, corruption, destruction or other modification;
d. loss or damages of any sort incurred as a result of dealings with or the presence of off- Website

• links on the Website;

e. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;
f. any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
g. events beyond our reasonable control.

Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed three hundred dirhams (AED 300) or the sum you have paid us for the item in relation to which you have the claim. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law. Nothing in any warranty given in this clause affects your statutory rights.
Nothing in these terms shall exclude or limit our liability neither for death or personal injury caused by our negligence nor for fraud.

8. General

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from Matches, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

9. Privacy policy

We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below. We will keep it on a secure server and we will comply with The United Arab Emirates Data Protection legislation in relation to the use of your personal data. When you register on this Website, or make a purchase we will ask you to input and will collect personal details from you such as your name, e-mail address, billing address, telephone number. We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website. We confirm that any personal details which you provide to us (or which are available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office.

We use your information only for the following purposes:
a. maintaining your registration
b. for statistical purposes to improve this Website and its services to you
c. to serve website content to you.
d. to administer this Website
e. to notify you of products or special offers that may be of

• You can contact us at any time in writing or by email and on 30 days’ notice at your request we shall stop marketing to you.

We will not release your personal details to any company outside of the Forrey & Galland Company. If you wish to unsubscribe from receiving promotional emails or direct mail from Forrey & Galland, please send an email to info@forreygalland.com inserting ‘Unsubscribe’ as the subject. Please ensure that you also include the email address that you wish to be unsubscribed (if it is not the email address that you send the email from), your full name and your full postal address.