Customers can cancel their order within 2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for a minimum of 30 days for the refund transfer to be completed.

Unfortunately for food-related products, we are unable to accept any returns unless:

 – The wrong products was delivered 

– The products has been damaged during the delivery

For Non-Food items : We accept returns within 4 days of receipt only:

– If their delivery packaging has not been opened

 – The products are damaged or wrong 

Please notify us immediately at info@forreygalland.com and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. 

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. 

Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Refunds will be done only through the Original Mode of Payment with a minimum of 30 days for the transfer to be completed.